Process foundation
Capture how work should happen so consistent results do not depend on one person.
- SOPs and operating handbooks
- Process maps and clear handoffs
- Onboarding and training resources
FRACTIONAL COO SERVICES
Your Business Needs Leadership Beyond You.
Bring experienced operational leadership into your business on a part-time basis. Build the systems, team routines, and accountability that help work move forward without every decision landing on your desk.
WHAT A FRACTIONAL COO DOES
Turn the owner's vision into the team's daily work.
A fractional Chief Operating Officer works alongside you as an ongoing operational leader. Together, we set priorities, coordinate execution, support managers, and review progress.
You retain ownership of the business and its direction. We agree on the responsibilities, decision authority, time commitment, and outcomes for the engagement.
Is this the support you need?
- The business depends on you to answer routine questions.
- Your team is growing faster than your systems.
- Processes exist in people's heads or are followed inconsistently.
- Managers need clearer priorities and stronger accountability.
- You need ongoing leadership without hiring a full-time COO.
PRACTICAL SUPPORT
Build a stronger operating foundation.
People and accountability
Give your team clear expectations and managers the support to lead.
- Role clarity and decision ownership
- Manager coaching and development
- Weekly priorities and follow-through
Performance and growth
Connect daily work to business priorities and make progress easier to see.
- Practical KPIs and performance reviews
- Capacity and workflow planning
- Improvement initiatives with accountable owners
FEDEX ISP OPERATIONS SUPPORT
Support from someone who has run the operation.
Dustin brings 24 years of FedEx P&D management experience and three years as Director of Operations for one of FedEx's largest Independent Service Providers. As a former operator and ISP operations leader, he understands the daily pressure behind service, safety, staffing, route execution, and manager accountability.
Support is practical, field-informed, and built around the realities of running a P&D business—not generic consulting theory.
Discuss ISP Support →Specialized support for ISPs
- Peak readiness and contingency planning
- Network 2.0 transition support
- Leadership and manager development
- Route, labor, and operational efficiency
- Service and safety improvement
- SOPs, handbooks, and accountability systems
Independent consulting services. Renewed Operations is not affiliated with or endorsed by FedEx.
STARTING OR SCALING?
Get the foundation right early.
For new businesses building their first team, support can start with operating handbooks, SOPs, onboarding, and clear responsibilities. We focus on systems your people can actually use.
For established businesses, we strengthen the processes and leadership routines needed for the next stage of growth.
If your immediate need is a defined set of deliverables, a foundation-building consulting project may be the right fit. Ongoing fractional COO support adds leadership and accountability as those systems are put to work.
YOUR OPERATING PARTNER
Dustin Rude
Founder & Principal, Renewed Operations
25+ years of experience across operations, logistics, supply chain, and technology, brought to the practical challenges of running and growing a business.
Meet Dustin →HOW WE WORK TOGETHER
Clear priorities. Consistent follow-through.
1. Understand the business
Discuss your goals, team, bottlenecks, and the decisions that still depend on you. Confirm where support will be most useful.
2. Agree on the scope
Define priorities, responsibilities, working cadence, measures of progress, and fees before the engagement begins.
3. Lead and improve
Work alongside your team to implement systems, support managers, and review results. Adjust priorities as the business develops.
LET'S TALK ABOUT YOUR BUSINESS
What would change if you didn't have to run everything?
Tell us where you need support. We will discuss whether fractional COO leadership or a focused consulting project is the right next step. Engagements are scoped individually.